General Terms and Conditions of Sale
Deposit required: 50% of the total invoice amount upon booking confirmation (100% for online bookings). Remaining balance to be paid and guest numbers to be confirmed 72 hours before the cruise (except 24, 25 and 31 December and 14 February: 8 days before). The confirmed guest numbers will be the basis for billing. All our cruises run with a minimum of 30 passengers.
General Terms and Conditions of Cancellation
I - Cancellation by the customer (excluding gift certificates which cannot be modified, exchanged or refunded):
- Cancellation more than 30 days before the booked date: full refund.
- Cancellation less than 30 days before the booked date: 70% refund of the full invoiced amount.
- Cancellation less than 72 hours before the booked cruise: No refund.
II - Cancellation by our company:
If there are fewer than 30 passengers on a regular schedule cruise, our company reserves the right to cancel that departure. Bateaux Nantais will offer to transfer the booking to another cruise. If the customer does not agree to that, Bateaux Nantais will refund the ticket price.
Cruises on the Erdre and Loire are subject to the rules of river navigation. Our company reserves the right to assess the navigability of the rivers and cruises may be cancelled or amended at any time after the booking has been made, including on the booked date, due to flooding, strong winds, fog, storm, etc.
In the event of cancellation, our company will reach an agreement with the customer either to transfer any payment made to a booking for a later cruise or to fully refund that payment.
If the river cannot be navigated and the boat remains at the wharf, a 35% discount is applied to the transport/charter portion of the service.
Force majeure event during Bateaux Nantais cruises:
Our company cannot be held liable for any damages suffered by passengers during a cruise when those damages are caused by one of the following: sudden flood, storm, strong winds, fog, collision with another boat (which is at least partially at fault), and any other unforeseeable event.
Prices are valid from 01 January 2019 to 31 December 2019, subject to the legal amendment of the applicable VAT rates. Excluding special dates (14 February and 24, 25 and 31 December, and themed cruises).
Price amendment clause
Our company reserves the right to modify prices within the legal limits stated in Article L. 211-13 of French law and subject to the following terms and conditions:
- Fluctuations in economic data, transport costs relating to the price of fuel, etc. will affect the prices.
- The menus may be modified without prior notice.
Our Premier, Etoile and Découverte dining package prices vary according to wine and seating choice.
Window seating priority will be given to Premier package customers first, then Etoile, then Découverte, and so on, according to booking date.